Refund policy

Return & Refund Policy

At Dream Bean Coffee, we take pride in the quality of every roast we send out. If something isn't right with your order, we want to make it right.

Damaged or Incorrect Orders If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at dreambeannz@gmail.com with a photo of the issue. We'll arrange a replacement or full refund at no cost to you.

Quality Issues If you're not satisfied with the quality of your coffee, get in touch within 14 days of receiving your order and we'll work with you to find a solution — whether that's a replacement, store credit, or refund.

Change of Mind Due to the perishable nature of coffee, we're unable to accept returns for change of mind once an order has been dispatched.

Refund Processing Approved refunds will be processed to your original payment method within 5–10 business days.